FAQ

What is Moving Images Distribution's refund policy?

All DVDs sales are final.  Please check your playback requirements before ordering as refunds are not offered.  Moving Images Distribution guarantees that all DVDs will be free from defects at the time of delivery.  Moving Images will replace defective discs at no charge within 30 days from date of shipment.  Email: hello@movingimages.ca with your invoice number, if possible note the time code and what type of error occurs.  

What do I do if the DVD I've received is damaged?

Moving Images Distribution wants to ensure your experience is as problem-free as possible. Since our policy is to replace DVDs within 30 days from shipment date, we encourage buyers to review the DVDs upon receipt.

Before you contact us, please do the following:

1. Make sure you DVD player is compatible with DVD-R discs. 

2. Examine the disc, and make sure the surface is clean of dust and fingerprint marks. Clean the disc with a soft, clean cloth, wiping from the centre to the outer edge. If necessary, use water with the cloth. Never use petroleum-based solvents, as they damage the surface of the DVD.

Why are single copy prices so high?

Moving Images Distribution is not a consumer home-use distributor. We primarily distribute work to institutions, organizations, galleries, museums and public libraries.  Our DVDs include Public Performance Rights for educational purposes.

The works we distribute have been created by artists and independent filmmakers who retain editorial control and copyright, and a good portion of the price is returned to them through royalties. This helps independent filmmakers to recoup production costs and continue making good-quality, well-researched films.

Do you accept orders from outside North America?

Please contact us at hello@movingimages.ca if you wish to place an order from outside of North America.  All DVD pricing shown is for work created in the NTSC system of video.  DVDs are in the DVD-R format and are encoded for all-region or region zero. Since orders placed are final sales, please check playback equipment for compatibility before ordering. DVDs in the PAL system of video may also be provided for some titles. Please contact us as there may be an extra charge for PAL version DVDs.

How do I submit a film for distribution?

Completed works:
We select a limited number of completed works for distribution each year and focus on representing work by Canadian artists and producers. 

Please contact us first by email and provide the following information:

• title, length, copyright date and a synopsis of the work
• a link to a clip or trailer, if available
• your full contact information including phone number

Haven't found the question or answer to suit your needs?

Please call us at 604.684.3014 or toll free at 1.800.684.3014 

or send an email to hello@movingimages.ca